Be In The Know

BE IN THE KNOW @ URBAN DAY SPA

Booking Policy:  As we’re a popular day spa we request that any booking requires a $30 deposit, which is payable at the time of your booking to secure your appointment. Our 24 hour cancellation policy applies and deposit will be forfeited or the deposit can either be used for someone else that can take your appointment.  Bookings under $30 require full payment at the time of booking. Same day appointments require up front payment.  This allows us to roster effectively and keeps things fair for all guests who wish to see us.   Please note our team are not permitted to accept any reservation of any size without the $30 deposit.  If you cancel or reschedule your appointment out side of the 24 hour period prior to your treatment, your deposit will roll over onto the rescheduled appointment.

Be Fashionably Early:  Appointments must finish at the allotted time, so arrive 15 minutes early to start winding down in the lounge & ensure maximum treatment time.  Should for any reason you arrive past the start time of your appointment, we will do our best to get your full time however this is not always possible and you will be charged for the full amount of the original booking should you get less time due to you being late.

Confirming Appointments:  We send a courtesy reminder sms, email or phone call 3 days prior to your appointment. Please reply ‘yes’ to confirm or call us if you need to change. If we don’t hear from you we will attempt to call you 1 day prior to confirm.   If we can’t get in touch to confirm, your appointment may be made available to the next person on our waiting list, as we have generally found that if someone doesn’t confirm they are unable to attend.   If you choose not to provide your mobile number  & email address we require 100% pre-payment.

Rebooking, Changing, Rescheduling or Cancelling Appointments:  We kindly request 24 hours notice when you need to change or cancel a booking, or part of a booking.  Less than 24 hours notice will result in forfeit of the deposit, or you may choose to send someone in your place. we cannot accept cancellations left as messages on Sundays or public holidays when we are closed.

Gift Voucher Policy:  We truly want you to enjoy your gift voucher, please follow the guidelines below:

Series Treatments: Series Treatments must be purchased in full.  What a great way to get 10% off for 3 or purchased 5 and get your 6th one free.  Great value. All Urban Day Spa Booking Policies apply to the Series Treatments.

Group Bookings, Sparties & Doubles Treatments: We love having the privilege to make your celebration an exquisite experience.  All group bookings, sparties & couples treatments require 50% of the treatment to secure the booking.   Any individual who cancels within the 24hr period from the time of the booking will loose there 50% security deposit & the outstanding amount will still be required to be paid.

Triples Bookings: Should you wish to have a treatment together for three people in the same room, we kindly ask for a surcharge of $15 for us to set up & reset the treatment room.

Ensuring You Get An Appointment: make sure you’re on the appointment regular guest-list and avoid disappointment by securing your next time before you leave. This is the only way to ensure you will get the time, day or therapist that you love.   So bring your diary.

Children & Parental Consent For Under 16 Years Of Age: We have no problem in accommodating your needs as long as we can find a way to not interrupt other guests.  Please mention this at the time of booking.

Bubs In Mums Arm’s Day:  First Tuesday of every month is devoted to mum’s and dad’s where you can bring your babe in with you.  Bring a bouncer and toys so you can lie back and enjoy some pampering.

If you’re under 16 you’ll need to get parental consent for your treatments, so you will need to have a parent attend the first appointment with you and sign the urban client profile form.

Sunday & Public Holidays:  We currently take Sunday bookings according to the following terms:

What To Bring

Please wear comfortable clothes including loose & dark clothes for a spray tan, open shoes for a pedicure and bring swimwear if having a hydro spa or sauna.

Health Consideration: We are in the business of assisting you in improving balance in your life, our beauty therapist will ask you to fill out a client confidentiality form to help us help you.  There are also some treatments that we do not recommend for pregnant women.  Please mention this when booking your ‘treat’ment.  The minimum age of entry into Urban is 16 years of age, unless accompanied by an adult.

Gift Voucher: Give the gift of Urban relaxation, which are presented with love.  Minimum amount is $ 20 or choose from any of our Urban Journeys or products.  They are not transferable for cash and are non-refundable.

Urban Devotee Loyalty Program:

We want to say thank you for choosing Urban Day Spa for all your Services, Skincare & Gift pack needs.
So how does the Urban Devotee Loyalty Program reward and benefit you?

Terms of Urban Devotee Dollar use:

Any questions, please ask on check out at your next Service or give us a call on 3389 5009..  Thank you for remaining loyal to Urban Day Spa and we look forward to continually providing the service & skincare that you expect.
Urban Referral Program: Ask us about how you can get a 25% off treatment for yourself & a friend. Share your love of Urban Day Spa & pay it forward.

Payment Options: For your convenience, we accept all major credit cards and eftpos for payments of $10 or more.  We do not accept american express or diner’s club.*  ‘treat’ments and product prices are true and correct at time of printing August 2015.  We recommend you confirm prices at booking & reserve the right to change prices with out notice.